Shipping policy
SHIPPING POLICY
Processing Times All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer — we'll keep you updated.
Domestic Shipping (Australia) We offer the following shipping options for Australian orders:
- Standard Shipping — estimated 3–7 business days
- Express Shipping — estimated 1–3 business days
Shipping rates are calculated at checkout based on your location and order weight.
International Shipping We ship worldwide. International delivery times and rates vary by destination and are calculated at checkout.
Estimated delivery times:
- New Zealand — 5–10 business days
- United States & Canada — 7–14 business days
- Europe (incl. Netherlands) — 10–20 business days
- Rest of World — 10–21 business days
Please note that international delivery times are estimates and may vary due to customs processing and local postal services.
Duties, Taxes & Customs International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. Neela Swim has no control over customs delays or charges. We recommend checking with your local customs office for more information before placing your order.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to track your order via the carrier's website.
Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at [your email] and we'll investigate with the carrier on your behalf.
Incorrect Address Please ensure your shipping address is correct at checkout. Neela Swim is not responsible for orders delivered to an incorrectly provided address. If you notice an error, contact us immediately at [your email] — we'll do our best to help if the order hasn't been dispatched yet.